Mirial launches out-of-the-box Video Contact Center solution for Service Providers

Milan, June 9th 2008 - New, cutting-edge product coming out of Mirial's headquarters: the Italian provider of VVoIP solutions for the development of IP and IMS multimedia applications today launches its PSE Video Contact Center, targeted to VAS providers willing to deploy and deliver enhanced voice and video contact center services.

The PSE Video Contact Center platform (PSE.VCC) effectively combines the benefits of advanced visual communication technology to traditional, industry-proven call center features, such as call distribution, queue management and fully customizable informational services. System administrators can easily configure an arbitrarily complex service, monitor different agent groups and perform manteinance tasks through an intuitive yet powerful AJAX web interface; agents can be associated simultaneously to one or more groups, depending on their level of ability in predefined requested or desired skills, so that the end-user gets immediately redirected to the operator who better responds to his needs. Agents can effectively control incoming calls via a dedicated web-based interface, in which custom information, retrieved from an external source, can be displayed.

"Being an out-of-the-box, comprehensive solution, PSE.VCC enables service providers to offer innovative video contact services in the shortest time to market and opens up to unlimited usage scenarios, from finance and banking to insurance and healtcare, from help-desk to premium entertainment services, from e-learning to remote interpreting and so on" says Cristoforo Mione, Business Development and Marketing Director at Mirial. "Also, session properties can be configured following a custom logic, since the product can be integrated seamlessly with external application servers. We've been running several agreements with international service providers and could feel their satisfaction in experiencing the video approach to the call center. However, audio-only calls are still fully supported."

For more information on the PSE Video Contact Center, please visit the product's page on Mirial corporate website - www.mirial.com

About Mirial (formerly DyLogic)
Mirial engineers cutting-edge products for audio and video communication over convergent networks. The company portfolio includes a comprehensive set of solutions targeted to carriers, service providers and enterprises, enabling hosted 3G, IP and IMS audio/video services and professional SD and HD videoconferencing. Mirial products and solutions are available at the company's sales representatives and resellers worldwide.
For further information: www.mirial.com