Mirial PSE Video Contact Center (PSE.VCC) is a comprehensive and effective solution that can serve a large variety of users over heterogeneus networks, ranging from mobile 3G to broadband HD capable users, delivering the highest reliability, best video quality and most fulfilling user experience.

Usage scenarios

Service Providers, institutions and large company can leverage on PSE Video Contact Center to provide remote contact services in many different scenarios, such as finance, banking, insurance, healthcare, help-desk, premium services, e-learning and remote interpreting.

Turn-key solution

PSE Video Contact Center is an off-the-shelf and easily configurable product enabling service providers to dramatically shorten a video enabled call center deployment time and accelerate return on investment.

Reliability

To guarantee the maximum level of reliability, PSE Video Contact Center supports clustered and geographically distributed deployments, still maintaining a clean and effective management and monitoring interface by means of a centralized Ajax powered web administrative interface, SNMP and monitoring APIs.

PSE.VCC Main Features

• Support for audio-only and audio/video calls
• Automated Call Distribution (ACD)
• Skill-based routing
• Support for unlimited queues and agents
• Support for supplementary services: hold, transfer and more
• IVVR for self-service contents
• Fully customizable look and feel (IVVR, queues, Agent interface)
• Realtime statistics
• Historical reporting
• Best video quality, up to HD 720p H264